Patient Information
Everything you need to know about your visit to the London & Kent Shoulder & Hand Unit. We're here to make your experience as smooth and comfortable as possible.
Before Your Appointment
- Bring your referral letter from your GP or consultant
- Bring any recent X-rays, MRI scans, or other imaging
- Prepare a list of current medications
- Arrive 15 minutes early for registration
- Bring a form of photo identification
What to Expect
- Initial consultation typically lasts 30-45 minutes
- Comprehensive examination of the affected area
- Discussion of symptoms and medical history
- Review of any imaging or test results
- Treatment plan discussion and next steps
Payment & Insurance
- We accept most major private health insurance
- Self-pay options available with transparent pricing
- Payment due at time of service unless pre-authorized
- Insurance pre-authorization may be required
- Contact us to verify your coverage
Your Journey With Us
From initial referral to treatment completion, here's what you can expect during your care with our specialist team.
Referral
Obtain a referral from your GP or another consultant if required by your insurance.
Booking
Contact us to schedule your appointment at your preferred location.
Preparation
Gather all relevant medical records, imaging, and prepare your questions.
Consultation
Attend your appointment and discuss your condition with our specialist.
Treatment Options
We offer a comprehensive range of treatment options, from conservative management to advanced surgical procedures.
Conservative Treatment
Non-surgical approaches including physiotherapy, injections, and medication
Minimally Invasive Surgery
Arthroscopic and keyhole procedures for faster recovery
Complex Reconstruction
Advanced surgical techniques for complex conditions
Rehabilitation Support
Comprehensive post-treatment physiotherapy and hand therapy
Important Information
• If you need to cancel or reschedule your appointment, please give us at least 24 hours notice
• For urgent medical concerns outside office hours, please contact your GP or visit A&E
• We recommend bringing a family member or friend to your appointment for support
• All consultations are confidential and conducted in a professional environment